Privacy Policy


1. Name and contact details of the data controller and the company data protection officer

This privacy policy applies to data processing by:
EOS Deutscher Inkasso-Dienst GmbH

Steindamm 71
20099 Hamburg
Tel.: +49 40 2850-0
Fax: +49 40 2850-1400

Managing Directors: Jürgen Borgartz, Jörg Schweda

Court of registration: AG Hamburg HRB 115781

VAT ID: DE 273852134

Registered debt collection company in accordance with Section 10 No. 1 (1) RDG (German Legal Services Act)

The supervisory authority is the presiding judge of the Local Court Hamburg, Sievekingplatz 1, 20355 Hamburg

Registered in the Legal Services Register, file number: 3712E/01/0061

The company data protection officer of EOS Deutscher Inkasso-Dienst GmbH can be contacted at the above-mentioned address or by email at:


2. Scope of application

This privacy policy applies to the collection of personal data on our website and our subsequent processing of this data.


3. Collection and storage of personal data as well as the nature and purpose of processing these data

a. When visiting the website

When you visit our website, the browser you use on your device automatically sends information to our website's server. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until it is automatically deleted after 7 days:


We process the data listed for the following purposes:


The legal basis for data processing is Art. 6 (1)(f) GDPR. Our legitimate interest is based on the purposes for data collection listed above. We do not under any circumstances use the data we collected to draw conclusions about your identity.

In addition, we use cookies and analysis services when you visit our website. For more information in this regard, please refer to No. 5 and 6 of this privacy policy.

b. When contacting us via our contact form, chat function and email address

We offer you the opportunity to contact us via a contact form or chat function that we provide on our website to submit any questions you may have for us. When you make use of these services, we need you to provide us with a valid email address so that we know who the request came from and for us to be able to respond to it. When using the chat function, you only need to give us your name – any further details are provided voluntarily.

Alternatively, you can get in touch by sending us an email. In this case, the personal data you transmit by email will be stored by us.

The data processing we undertake for the purpose of establishing contact is done in accordance with Art. 6 No. 1 (f) GDPR. If we establish contact for purposes of concluding or fulfilling a contract, the additional legal basis for data processing is Art. 6 No. 1 (b) GDPR.

Unless we have a legal entitlement or obligation for further processing, the personal data collected by us will be deleted after the purpose for this has been achieved.

c. When using the payment function

Our website also offers you the opportunity to make payments.

To make a payment, it is necessary that the required payment information is forwarded to the payment service provider of your choice (e.g. to the credit card institute when selecting the payment method "credit card").

Data processing for payment is carried out in accordance with Article 6 (1)(b) GDPR or, if the payment is intended for the claim of a third party, in accordance with Article 6 (1)(f) GDPR.

The personal data required for the execution of a payment will be deleted after fulfilment of the purpose, unless we are legally entitled or obliged for further processing.

d. Myra Security

To protect the security of our users, all traffic flows are checked and filtered by our service provider Myra Security GmbH before accessing our website. Myra Security GmbH offers a secure, certified security-as-a-service platform for the protection of digital business processes. This is how we guarantee the availability of our website and protect our infrastructure from attacks by criminals, botnets or other malware. Myra Security GmbH monitors, analyses and filters harmful internet traffic before virtual attacks cause real damage. By analysing each call, the data is protected against unauthorized access. This filtering does not restrict our users when using our website.


4. Passing on of data

We will only pass on your personal data to other companies of the EOS Group or other service providers (e.g. payment service providers) if:


Your personal data will never be transferred to a third party for purposes other than those listed here.


5. Cookies

We use cookies on our website. These are small files that are automatically created by your browser and stored on your end device (laptop, tablet, smartphone or similar) when you visit our website. Cookies do not cause any damage to your terminal device, do not contain viruses, Trojans or other malware. Information is stored in the cookie that is related to the specific terminal device used. This does not mean, however, that we obtain direct knowledge of your identity.

The use of cookies serves on the one hand to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages of our website. These are automatically deleted when you leave our website. In addition, we also use temporary cookies to optimise user-friendliness, which are stored on your end device for a certain fixed period. If you visit our website again to use our services, we will automatically recognize that you have already been with us and which entries and settings you have made so that you do not have to enter them again.

We only use technically necessary cookies on our website:

The necessary cookies are required for the operation and basic function of our website. They enable the security-relevant functionality of this website. These cookies are automatically deleted after leaving the website. The data processed by the cookies is required for the purposes mentioned above to safeguard our legitimate interests and those of third parties in accordance with Art. 6 (1)(f) GDPR.

Cookie management:
Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or so that a notification always appears before a new cookie is set. Each browser differs depending on your cookie settings. This is described in each browser's help menu, which explains how to change your cookie settings. Follow the links below depending on the browser you are using:
Internet Explorer

However, completely deactivating cookies may mean that you will not be able to use all the functions of our website.

We use the following cookies:

Name Java Session Cookie Reverse Proxy Session Cookie Reverse Proxy Session Cookie Cookie Banner Chat Session Cookie Reverse Proxy Session Cookie
Purpose Java Session Rancher Load Balancer Session Traefik Load Balancer Session UI Elemente verstecken Chat Session Load Balancer Session
Cookie Name JSESSIONID lb_route _xxxxx spot_cookieBarShow dmChatSessionId SERVERID
Cookie Runtime Session Session Session 1 Year Session Session

You can object to the above-mentioned data processing at any time, provided it is personal. Your objection has no negative consequences for you.


6. Analysis tools

The tracking measures listed below and used by us are carried out based on your consent in accordance with Art. 6 (1)(a) GDPR. The aim of using these tracking tools is to ensure that our website meets the relevant requirements and is continually improved. We also use these tracking tools to statistically record the use of our website and evaluate it for optimising our range of services for you.

Information on the respective data categories and purposes of data processing can be found in the information under the corresponding tracking tools in this section.


The provider of this website uses the services of etracker GmbH, Hamburg, Germany ( to analyse usage data. No cookies are used in this process.

The data generated with etracker is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject to strict German and European data protection laws and standards.In this regard, etracker was checked, certified and awarded with the ePrivacyseal data protection seal of approval.

Our legitimate interest is the optimization of our online offer and our website. As the privacy of our visitors is very important to us, etracker anonymizes the IP address as early as possible and converts login or device IDs into a unique key with which, however,no connection to any specific person can be made with. etracker does not use it for any other purpose, combine it with other data or pass it on to third parties.

You can object to the outlined data processing at any time provided it is related to your person. Your objection has no detrimental consequences for you.

Please exclude me from e-tracker counting.
Further information on data protection with etracker can be found here .


7. Rights of data subjects

You have the right:



8. Right to withdraw and right to object


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