Information for the obligated party

Information in accordance with Art. 13/14 of the EU General Data Protection Regulation (GDPR)

The purpose of this document is to inform you of the ways in which we process your data in accordance with Art. 13/14 of the GDPR.

Responsible party
EOS Deutscher Inkasso-Dienst GmbH
Steindamm 71
20099 Hamburg
Germany

Contact information for the Data Protection Officer
Data Protection Officer at EOS Deutscher Inkasso-Dienst GmbH, Steindamm 71, 20099 Hamburg, Germany or datenschutz@eos-did.com.

Purpose of processing and legal basis
Data processing is carried out for the purposes of processing contracts or for legal proceedings. According to Art. 6(1)(b) of the GDPR, the processing of your data is necessary for the fulfilment of a contract with our client with the mentioned creditor as a result of the delay in payment caused by you. A further purpose of data processing is for the management of receivables in accordance with Art. 6(1)(f) of the GDPR, which also includes the data-based control of debt collection measures which has been optimised for you. Data processing is therefore required for the protection of our legitimate interests or those of a third party.

Insofar as the processing is necessary to fulfil legal obligations, the legal basis is also Art. 6(1)(c) GDPR.

Data categories and data source
We process the following categories of data:
Master data, communication data, contract data, data regarding receivables and, where necessary, payment information. The data from the above-mentioned data categories was transmitted to us by our client, i.e. the creditor of the claim, one of the recipients mentioned below or, if applicable, by you.

Recipient
Within the scope of the debt collection proceedings, we will transfer your data to our client and, if necessary, to the following categories of recipients, insofar as this is necessary for the collection of the claim: assignees, credit agencies, service providers, third-party debtors, registry offices, courts, bailiffs, lawyers.

We work with service providers to provide our services. As far as possible, we only work with European providers. If this is not possible in certain cases, e.g. because there is no corresponding offer, we also use service providers which are located outside the European Union. In principle, data storage and processing takes place in data centers within the European Union. If your data is processed outside the EU in exceptional cases, EOS ensures that the provisions of Art. 44-50 GDPR are complied with.

Duration of storage
Personal data will be processed until the above-mentioned purposes are fully achieved. This includes, among other things, the legal storage obligations, according to § 257 of the German Commercial Code (HGB) and § 147 of the German Fiscal Code/Tax Code (AO). The data will be deleted when the purpose is fully achieved.

Rights of the data subject
According to Art. 15 to 21 of the GDPR you are entitled to the following rights if the legal requirements are met: Right of access, rectification, erasure, restriction of processing and data portability.

In addition, if the legal requirements are met, you have the right to object to the processing, which is based on point (f) of Article 6(1) of the GDPR.

Right to lodge a complaint with a supervisory authority
According to Art. 77 of the GDPR, you have the right to complaint to a data protection supervisory authority if you believe that your personal data are not being processed lawfully. The supervisory authority responsible for our company is The Hamburg Representative for Data Protection and Freedom of Information, Ludwig-Erhard-Straße 22, 20459 Hamburg.


 

Information for third parties

Information in accordance with Art. 13/14 of the EU General Data Protection Regulation (GDPR)

The purpose of this document is to inform you of the ways in which we process your data in accordance with Art. 13/14 of the GDPR.

Responsible party
EOS Deutscher Inkasso-Dienst GmbH
Steindamm 71
20099 Hamburg
Germany

Contact information for the Data Protection Officer
Data Protection Officer at EOS Deutscher Inkasso-Dienst GmbH, Steindamm 71, 20099 Hamburg, Germany or datenschutz@eos-did.com.

Purpose of processing and legal basis
Data processing is carried out for the purposes of processing contracts or for legal proceedings. According to Art. 6(1)(b) of the GDPR, the processing of your data is necessary for the fulfilment of a contract with the mentioned creditor as a result of the delay in payment caused by you. A further purpose of data processing is for the management of receivables in accordance with Art. 6(1)(f) of the GDPR, which also includes the data-based control of debt collection measures which has been optimised for you. Data processing is therefore required for the protection of our legitimate interests or those of a third party.

Insofar as the processing is necessary to fulfil legal obligations, the legal basis is also Art. 6(1)(c) GDPR.

Data categories and data source
We process the following categories of data:
Master data, communication data, contract data, data regarding receivables and, where necessary, payment information. The data from the above-mentioned data categories was transmitted to us by our client, i.e. the creditor of the claim, one of the recipients mentioned below or, if applicable, by you.

Recipient
Within the scope of the debt collection proceedings, we will transfer your data to aforementioned creditor and, if necessary, to the following categories of recipients, /insofar as this is necessary for the collection of the claim: assignees, credit agencies, service providers, third-party debtors, registry offices, courts, bailiffs, lawyers.

We work with service providers to provide our services. As far as possible, we only work with European providers. If this is not possible in certain cases, e.g. because there is no corresponding offer, we also use service providers which are located outside the European Union. In principle, data storage and processing takes place in data centers within the European Union. If your data is processed outside the EU in exceptional cases, EOS ensures that the provisions of Art. 44-50 GDPR are complied with.

Duration of storage
Personal data will be processed until the above-mentioned purposes are fully achieved. This includes, among other things, the legal storage obligations, according to § 257 of the German Commercial Code (HGB) and § 147 of the German Fiscal Code/Tax Code (AO). The data will be deleted when the purpose is fully achieved.

Rights of the data subject
According to Art. 15 to 21 of the GDPR you are entitled to the following rights if the legal requirements are met: Right of access, rectification, erasure, restriction of processing and data portability.

In addition, if the legal requirements are met, you have the right to object to the processing, which is based on point (f) of Article 6(1) of the GDPR.

Right to lodge a complaint with a supervisory authority
According to Art. 77 of the GDPR, you have the right to complaint to a data protection supervisory authority if you believe that your personal data are not being processed lawfully. The supervisory authority responsible for our company is The Hamburg Representative for Data Protection and Freedom of Information, Ludwig-Erhard-Straße 22, 20459 Hamburg.

 

(last updated in March 2021)

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